At moovinQ, we pride ourselves in making every effort to create and develop long-standing relationships with all our customers and business partners.
We can only accomplish this mission when our customers feel happy with the products they buy from our platform.
To this end, we guarantee to exchange any item(s) you might not be entirely satisfied with, or in the worst of cases, we will reimburse your money.
Exception
Keep in mind that certain products are not allowed to be returned, mainly for hygienic reasons (as in the case of undergarments or cosmetic products).
Also, perishable goods and services are exceptions.
However, our commitment to meet all our obligations towards our customers still stands.
Damaged goods
If you’ve received a damaged or defective product, you are entitled to a refund through a devolution protocol.
Standard refund/devolution protocol
It is of critical importance that you follow the exchange/refund protocol appropriately. Begin by placing the due Return request in the -Account- section to start the process.
Returned products must be unworn and unaltered in any way, shape, or form. Also, make sure you include your proof of purchase.
When the reasons for starting the refund process were different than the product arriving damaged or defective in any way, moovinQ will not refund shipping or any other expenses: Only the cost of the item(s).
We wish to apologize in advance for any inconvenience this might cause.
Cancelations
Cancelation period after an order is set is frankly short as orders are processed as soon as possible. If you call and the cancelation period is over, kindly refer to the devolution/refund protocol.
Refund policies
It’s when the article is available in a near-by pick up store. The goods can’t be refunded or exchanged without the devolution of the previous good, and this return must occur within a week.
Kindly check if your product falls within this category an avoids inconveniences.
If you prefer to ship the goods to a pick-up store, you must consider:
Kindly contact our customer service for further information.
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